Request a return

Return an order

Not happy with an item? No problem.
Your return request only takes a few minutes. Simply choose the country where your order was delivered below.

Before you start

To make your request easier, please have the following ready:

- Your order number (found in your confirmation email)

- The email address used for your purchase

🇪🇺 Order delivered within the European Union

Was your order delivered in France or another country in the European Union?

Request an EU return

Order delivered outside the European Union

Was your order delivered to another country (Switzerland, United Kingdom, United States, Canada, Norway, China…)?

Request an international return

(Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Liechtenstein, Czech Republic).

Please note: the choice depends on the country of delivery, not your country of residence. Switzerland, the United Kingdom, Norway, and Andorra are not part of the European Union: select "Outside the European Union".